You have your business online, a social media strategy, and a help desk ready to go with email, SMS, and chat support. Now get ready for the deluge of connections, comments, and complaints, all the while trying to match up the various contacts.
Sound overwhelming? It can be, but don’t worry because Boldchat can help. Coming from the developers behind LogMeIn, this simple and scalable service can help you manage your business’s online interactions in one place. Saving you time, money, and stress.
Bespoke help desk management
The ability to stay connected with your clients and customers is one of the greatest things the digital-age ever gifted to businesses – however, it also enables an unprecedented influx of interactions that growing companies can struggle to manage. This is where the communication management system, like Boldchat, can be a life saver.
Once you have added the Boldchat code to your site's HTML, you will be up and running. Offering you total control of its service, it lets you tweak or completely customize its User Interface to match your site. This can see you altering its buttons, chat Window, and layout to create a tailor made experience for your users – all in real-time and for free.
Multi-channel on multiple devices
If all that sounds like exactly what your business requires, then the good news is Boldchat’s offerings only get better courtesy of fully integrated chat for mobile devices. With increasingly more people relying on their smartphones for internet browsing, this service is fantastic for any company looking to engage on mobile with both proactive and reactive chat. Anyway you can reach your audience through their computer’s browser, Boldchat makes sure you can also do on their phone.
The final feature of Boldchat is its multi-channel management. This simplifies the process of collating all of a user’s interactions, keeping them together in a single place. This is all thanks to a dashboard that provides tools for your admins to interact and engage easily and promptly with your users across Live Chat, Email, SMS, and Twitter.
What your business needs
Boldchat promises to be the perfect tool for all growing businesses looking to optimize their customer service.